FAQ

RRIM GENERAL FAQ

  • We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% of the price of your scheduled appointment. Member services will be deducted from the member's monthly package instead of a fee.

    You may cancel online if it is more than 72 hours before your scheduled appointment. If you need to cancel your appointment within the 72 hour window, please call 817-203-4342.

  • In short, yes! With an RRIM Membership plan, the practitioners at R + R Integrative Medicine can coordinate your care with specialists and other healthcare providers as needed, refill prescriptions, and keep track of all your medical records.

    Even if you are not a Member, you and/or your children can use RRIM as your PCP as well! We offer Annual Well-check Visits as well as Sick Visits for both adults and children.

  • - Vaccines
    - Prescription of controlled substances
    - Pap smears (We recommend seeing your OBGYN for recommended screenings)
    - Emergency care

  • Absolutely! From colds to chronic conditions, we are here to support your wellness from a holistic lens. Appointments can be made by our online booking link, or by calling 817-203-4342

  • We offer Telemedicine services to patients who reside in Texas. Just mark “Telemedicine” when booking online or mention it when scheduling your appointment over the phone.

    If you live out of the state Texas, please call us to discuss how we can help you from afar!

  • Everything offered to adults is offered to children with the addition of the Sport and Back-to-School Physicals.

MEMBERSHIP FAQ

  • Each Membership is an annual plan focused on root-cause therapy that includes:

    Either 8 or 4 in-depth medical visits with your medical provider based on your Membership to:

    Thoroughly follow up on provided, proprietary medical questionnaires to understand your entire health history, health concerns, lifestyle, and diet.

    Give you a physical exam or virtual exam based on need. These will help your provider identify signs of nutrient deficiencies or toxicities, identify any unique risk factors, and give recommendations for advanced lab testing and blood work.

    Go over your personalized protocol with you, review results from lab testing, discuss your progress, and equip and empower you to optimize your wellness.

    Receive all your healthcare in one place, from chronic condition management to preventative care to messaging support for something as minor as a cold, referring our members to urgent/acute care when necessary. Plus, we’ll coordinate care with specialists and other healthcare providers when needed, refill prescriptions, and keep a record of all your medical records. Learn more about Parsley Health’s virtual primary care here.

    Either 4 or 2 Nutrition and Lifestyle Consultations based on your Membership to create a personalized health plan that addresses your lifestyle, nutrition, sleep, movement, and mental wellbeing.

    Either 2 or 1 visits with a Certified Health Coach to set achievable goals, track progress and motivate you to stay on track and adjust where necessary.

    Access to advanced functional lab testing with discounted lab pricing to test hormones, genetics, toxin exposure, vitamin and nutrient deficiencies, food sensitivities and more.

    Access to the R+R Integrative Medicine Patient Portal with direct messaging to your team.

    Prescription drug management.

    15% Discount on supplements in-house at R+R as well as through our online supplement shop.

  • - Lab tests: Many tests are covered partially or fully with your health insurance, but some may require a copay or may not be covered at all.

    - Specialty tests: Tests that require stool, saliva, or urine (For example, Dutch, Genova, GI-Map, etc.) are not included.

    - Specialty health services: These services usually require a referral or treatment at another facility. Examples include radiologic exams, vaccinations, wound care, OBGYN services, and emergency care.

    - Non-medical services recommended by R + R Integrative Medicine: This includes DermaShape, massage therapy, IV ozone and/or IV vitamin therapy, ionic foot detox bath, sauna, or cold plunge.

    - Medications: Your membership does not include prescription or over-the-counter medications, nor supplements.

  • - Vaccines
    - Prescription of controlled substances
    - Pap smears (We recommend seeing your OBGYN for recommended screenings)
    - Emergency care

  • Your annual visits will renew for the year on your plan’s anniversary date. Those who initially paid for their membership upfront will be charged the same amount year after year. Members that pay monthly will continue to be auto-charged on the same day of the month.

  • First, please find a member of our team and let us know why you’d like to cancel. We will do our best to accommodate your needs and see what we can do better! If you’d still like to suspend your membership at this time, let our team know my emailing us at info@rrintegrativemedicine.com

  • While your visits do not roll over from year to year, there is plenty of time to use all of your visits within your 12-month membership period.

  • Pam and Sarah have many years of experience equipping patients with nutrition education to help you better fuel your body to promote complete wellness. They are able to create robust meal plans for you and your family that support both your medical diagnoses and lifestyle. They also have the ability to take you along on a grocery store tour! In addition, Pam and Sarah are able to perform comprehensive metabolic testing, in-depth body composition analysis, Zyto scanning, and provide supplement recommendations.

  • Our health coach and nurse, Robin, is here to help you better understand your visits with your medical provider and nutritionist. She can provide diet and exercise goals that align with your medical care plan and diagnoses, in addition to answering your questions regarding your plan of care. Robin is highly skilled in our integrative lab testing, and is equipped to discuss what each test entails, the methodology of testing, and result turnaround time. Her extensive history in the wellness field allows her to provide robust lifestyle education, including healthier home cleaning swaps, low-toxin makeup and personal care products, and ways to make clean living easier for you and your family.

  • We recommend working with the same practitioner and health coach throughout your journey with us. However, building a medical team that you feel comfortable with is crucial to your healing. If you have any questions or concerns, please email us at info@rrintegrativemedicine.com

BILLING + INSURANCE FAQ

  • We do not accept health insurance at our office. However, we do accept payment using HSA/FSA for supplements, specialty tests, and clinical fees.

    After your visit, our administration team will furnish you with a “superbill” with itemized receipts and coordinating diagnostic codes that you can submit to insurance for reimbursement. Please call your carrier to be certain you have the documents needed from our team to complete the claim.

  • To find out which labs (ex. Quest, LabCorp) are in-network with your insurance plan, call the member service number on the back of your insurance card or log in to your insurance provider's member portal.

    Depending on your coinsurance and deductible, lab testing sometimes requires a copay or out-of-pocket fee. Blood work is billed directly from the processing lab facility to your insurance plan. The remaining cost can vary depending on your insurance plan type and benefits.

    Please note our office gets special discounted cash pricing on labs that could be cheaper than your insurance coverage. Call or email us to get your discounted cash pricing. If you are using insurance for your blood work, R+R Integrative Medicine is unable to provide a cash estimate for the remaining out-of-pocket costs.

    When speaking with a representative from your insurance company, many members find it helpful to ask a few of the following questions:

    - What is my current deductible status?

    - I’m working with an out-of-network provider. Do I have out-of-network lab coverage?

    - What is my preferred in-network lab provider? Can I complete testing at Any Lab Test Now, Quest, or LabCorp?

    - What coverage can I expect for the following testing? Please ask your medical practitioner for a CPT document for your specific lab order, which will include both the billable CPT and ICD-10 diagnosis codes. By providing these codes, a representative will be able to advise which tests are eligible for coverage based on your plan.

  • At R+R Integrative Medicine, your testing options go far beyond the basic blood panel you might receive at a typical primary care physician’s office. As well as comprehensive blood testing, we also offer a variety of specialty tests which assess allergies, gut health, toxic metals, hormones, genetics, and more. These tests may include saliva, urine, and stool testing.

    All specialty testing is billed directly to the patient. These tests can be submitted for out-of-network reimbursement or paid for using FSA/HSA funds. Please note that these tests are not typically covered by insurance.

    The R+R Integrative Medical team can provide you with the cash-pay price of these specialty tests. The price generally ranges between $100-$400.

    The RRIM Medical Team will work with you to customize a health plan that satisfies your budget based on your health needs. Our recommendations are always established considering your individual goals; we are not incentivized to order these specialty tests.

For any further questions on how to join the R+R Integrative Medicine practice, please call 817.203.4342 or email info@rrintegrativemedicine.com. Please note all adult appointments will take place at 4927 Byers Avenue and all pediatric appointments will take place at 5001 Byers Avenue.